Usually the orders with successful payment are shipped on next working day through reputed courier services such as FedEx, Delhivery, Ecomm and Bluedart.
SurbhiUtpad accepts return as per the following policy
Only defective/damaged products will be accepted for returns/refunds.
Customer need to raise an alert with us within 2 working days from the date of delivery for being eligible for the return.
Only those products will be eligible for return policies which are received by us within 10 days from the date of delivery.
SurbhiUtpad retains the rights to examine whether the product returned is defective/damaged and based on the verification SurbhiUtpad will either reship/replace the product to the customer.
In case product is defective or damaged then theSurbhiUtpad team will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.
In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reship to the shipping address of the order.
Customer will have to bear the shipment charges for the replaced/reshipped product.
If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.
- Customers can cancel the order before it is delivered to the given address.
After the confirmation of order, due to some reason (unexpected lack of inventory or any other reason) if SurbhiUtpad
is not able to ship the product, the order will be cancelled and the amount will be refunded.
Order will be canceled in 48 hours after knowing the exact reason.
- The refund will be approved in 24 to 48 hours after the order is canceled. The money will be sent to the customer's account in the next 48 to 72 hours.
- Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds.
SURBHI UTPAD makes no warranties, representations or undertakings about:
(a) any of the content of this Website (including, without limitation, any as to the quality, accuracy, completeness or fitness for purpose of any such content); or
(b) any content of any other Website referred to or accessed by hypertext links or otherwise through this Website ('Third Party Site').
SURBHI UTPAD does not endorse or approve the content of any Third Party Site, nor will have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous).
Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds.
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