Privacy Policy
At Surbhi Utpad, accessible from https://www.surbhiutpad.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Surbhi Utpad and how we use it.
By using our website or contacting us at sh******************@***il.com, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
To provide a seamless shopping experience for our natural and swadeshi products, we may collect:
Personal Information: Name, email address, phone number, and shipping/billing address.
Account Data: Username and password if you create an account on our store.
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: IP address, browser type, and time zone settings used to access our site.
2. How We Use Your Information
We use the information we collect in various ways, including to:
Process, fulfill, and ship your orders.
Communicate with you regarding your order status or customer support queries.
Understand and analyze how you use our website to improve our product offerings.
Send you promotional emails or SMS about new products or special offers (only if you have opted in).
Prevent fraudulent transactions and ensure the security of our website.
3. Sharing of Information
We do not sell, trade, or rent your personal identification information to others. We may share information with:
Service Providers: Delivery partners (couriers) and payment gateways (like PhonePe) to complete your orders.
Legal Compliance: If required by law, we may disclose your information to comply with legal processes or government requests.
4. Payment Security
All payments are processed through secure, encrypted payment gateways. Surbhi Utpad does not store your credit/debit card numbers or UPI PINs on our servers. Your financial data is handled entirely by authorized third-party payment processors.
5. Cookies
Our website uses “cookies” to enhance user experience. Cookies allow us to remember your cart items and recognize you on your next visit. You can choose to refuse cookies through your browser settings, but some parts of the site may not function properly.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or to comply with our legal and tax obligations.
7. Your Rights
Under Indian data protection guidelines, you have the right to:
Access the personal data we hold about you.
Request the correction of incorrect or incomplete data.
Request the deletion of your account and personal data (subject to legal requirements).
8. Children’s Privacy
Surbhi Utpad does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best to promptly remove such information.
9. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this page periodically for any changes.
10. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:
Email: su*********@***il.com
